TERMS AND CONDITIONS

By making a purchase with us, the customer simultaneously agrees to these terms of sale, which have been prepared in accordance with the Consumer Purchases Act (LOV-2002-06-21-34) and the Right of Withdrawal Act (LOV-2014-06-20-27).

 

1. General:

Terms of sale at Sigdal Varme have been prepared in accordance with the Consumer Purchases Act.

Sigdal Varme (hereinafter the seller) is:

Sigdal Heating Solutions AS

Org. no.: 931 058 010 MVA

Address: Sigdalsveien 3950, 3358 Nedre Eggedal

E-mail: remy@sigdalvarme.no

The buyer (hereinafter the customer) who places an order online:

• Declares to have read and understood the terms and conditions,
• Gives consent to these.

All prices are stated in Norwegian kroner and include value-added tax.

Campaign prices are only valid during specified campaign periods.

We reserve the right against typos and technical errors and reserve the right to cancel orders for items that are incorrectly priced or out of stock.

Ongoing changes and improvements to the website are made without prior notice.

As a private individual, you can install the mats purchased from us yourself, as they come with a plug.

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2. Payment terms

Payment options:

• Visa/MasterCard/VIPPS/Klarna

We reserve the right of ownership of sold items until the purchase price, including any costs, has been paid.

The amount for the product/service is deducted from the customer's account after shipment of the product. Normally 1-2 days after we have received your order.

We have the right to reclaim the items if the customer fails to fulfill their payment obligation.

 

3. Shipping and delivery terms

You can choose shipping options at checkout when you order. Shipping prices for the different options are displayed when you order, so you know exactly what the invoice amount is.

NOTE! The correct name and address of the recipient ensure fast processing of your order!

Bring sends out a notification about an arrived package as soon as it reaches your local post office/post in store, or mailbox.

Posten/Bring has its own app where you can extend the collection deadline by 7 days for free.

Shipping for the dispatch of goods takes approximately 2-4 days after we have received your order.

NOTE! If you fail to collect the package, you will receive an invoice to cover our costs in connection with the uncollected shipment - return shipping costs, and our warehouse handling fee of NOK 200,-.

  

Transport damage

Any discrepancies must be noted on the driver's handheld terminal or consignment note.

If damage is discovered after the driver has left or the package has been picked up - the damage must be reported within 4 working hours to the carrier's customer service center via web inquiry, telephone 09300, or e-mail to customer service with reference to the consignment number.

 

4. Exchange and right of withdrawal:

For standard purchases, you have a 14-day exchange right and a 14-day right of withdrawal, which means that you can cancel the purchase without stating a reason. The deadline begins the day after you received the goods.

Return of goods

If you want to exchange the item, you must always add a comment regarding the reason for the return so that we can process it more easily.

If you wish to cancel the purchase, notify our customer service center before the deadline expires. We recommend using the attached withdrawal form.

Pay attention to your obligations upon return:

• The item(s) must be packed securely.
• The item(s) must be returned complete, in the original product packaging and transport packaging.

However, you will be responsible for the item's reduced value if testing or examination goes beyond what is reasonable and necessary. Value reduction will typically consist of repair costs resulting from the consumer's handling/use of the item beyond what is necessary.

For standard purchases, the item can be delivered to the store with a receipt.

For shipping - return costs are borne by the buyer.

The seller shall refund all actual costs the customer was charged in connection with the purchase within a reasonable time after the item has been handed over to the seller.

Pay attention! If you cancel a purchase where the seller has paid for delivery of the item (free or partially paid shipping), we will deduct the actual delivery costs from the credit note.

Goods that cannot be returned/withdrawn:

• Goods that are not normally available in stock and have been ordered from another supplier specifically for you
• Goods that are on clearance
• Goods reserved online for pick-up in-store
• Light bulbs, cut cables and wires, heating foil incl. heating mats, heating cables and other items that are measured
• Goods with a limited lifespan, if the original packaging has been opened, e.g., batteries, light sources, smoke detectors, sealants and fillers
  
  

5. Complaints, warranty, and service

1) Be aware that in case of visible damage to goods, this must be reported within 4 working hours to the sender. This is the limit Bring has set for reporting discrepancies.
2) If the product has a fault or defect, a complaint must be filed with the seller within a reasonable time after the fault or defect was discovered. As a consumer, you always have a two-month complaint deadline.

The right to complain applies for two years after you took over the item, or five years if the product is intended to last significantly longer than two years.

The right to complain does not cover

• Damage due to wear and tear as a result of use beyond the normal.

The right to complain does not apply if:

• The item has not been installed in accordance with the installation manual and any precautions and limitations,
• The item is damaged as a result of improper handling,
• The item is damaged as a result of incorrect assembly or violation of public regulations (NOTE! For electrical equipment intended to be part of a fixed electrical installation, the installation must be carried out by a registered installation company),
• The customer does not file a complaint in time.

We recommend sending written complaints to hjelp@sigdalvarme.no.

Claims as a result of a defect:

• If there is a defect in the product and the customer has complained within the mentioned deadlines, the customer can, depending on the circumstances, withhold the purchase price, demand rectification, redelivery, price reduction, compensation, or cancellation of the purchase.

We draw attention to the fact that we cover the return cost for an approved complaint. If the complaint is rejected, shipping costs plus costs for the examination of the item will fall on the customer. As of today, we have set a price for examination at NOK 150,-.

Shipping and other costs in connection with repairs and regular service are covered by the customer.

6. Privacy

We take privacy and business information seriously and will not disclose these to a third party unless required by law.

Information kept is name, organization number, address, contact phone, e-mail. We use these to contact you regarding your order and to provide you with the best possible service through our marketing.

For your safety, we store your IP address when ordering.

Card numbers are not stored by us, unless problems arise with charging, cancellation of reservation, and crediting.

Cookies

Our online store uses so-called cookies. These are small files that store information about which pages you have visited.

These files cannot steal information about either you or your computer system. We store some of the log data to be able to adapt our assortment and send offers to you.

You can look around but not shop without cookies. To shop with us, you must accept cookies. If your browser or firewall is set to prevent the storage of cookies, you can contact our customer service center.

You can at any time unsubscribe from our e-mail lists, which we use in our marketing.

7. Personal data

We take privacy and business information seriously and will not disclose personal data to a third party if it is not required in accordance with legislation.

Information that is kept - name, organization number, address, phone, e-mail..

We need this information to be able to deliver your goods.

The information will also be used if necessary to contact you regarding your order.

For the sake of your safety, we store your IP address when ordering.

Card numbers are not stored by us, unless problems arise with charging, cancellation of reservation, and crediting.

Cookies are small files that store information about which pages you have visited.

These files cannot steal information about either you or your computer system. We store some log data. We do this to be able to see which categories and products you search for in order to be able to adapt our assortment and send offers.

You can at any time unsubscribe from our e-mail lists, which we use in our marketing.

8. Dispute resolution